Personalized Heart Tote

  • We allow exchanges with proof of purchase within 14 days of purchase on items that are not custom or personalized; refunds will be offered in the form of a merchandise credit. Customers are responsible for the shipping and handling of the returned item(s) in a method of choice. ​

    Custom items and personalized items are non-refundable and are not eligible for exchanges.

    If you believe you have received defective merchandise or were shipped incorrect items, please contact us within 3 days of receiving merchandise or items cannot be returned.

    Original and return shipping fees are non-refundable.

  • We take pride in shipping quickly; due to COVID-19 our country is experiencing longer than normal delivery times so please contact us if you have any questions as we have little control once we hand over items to USPS.

    All non-custom orders typically ship within 2-3 business days from Cary, North Carolina. 

    Custom orders take 7-10 business days to be shipped.

    Once your item is shipped you will receive tracking.